Help Center

User Side Close/Cancel Settings

Last Updated: Jun 08, 2016 09:57AM EDT
It is important to ensure that your Sterling settings are properly calculating profit and loss.  This is especially true during pre-market trading when a variance in true price can move your account into 'Close and Cancel' status.  Please use the two screenshots attached to properly configure your trading software.

If you performed these changes because your account was in Close and Cancel status, you will now need to contact a support team member to have you account enabled.  

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